Practice Statistics

Compliments Received

'Your new triage system is excellent. Really quick and efficient.'

A 76 year old said 'the new system is very easy to use and better than the old system.'

'Everyone has been incredible in supporting my mum over the past few years.'

'Thank you for making the referral. I have received an appointment and it is very much appreciated.'

You Said, We Did

We are now 2 months into using Total Triage for booking appointments. The core team meet weekly to discuss and make changes and also look at the type and number of appointments that are available. Sometimes patients are unhappy at waiting for an appointment because this is a change from our previous ‘on the day’ booking system. All requests for appointments are looked at carefully by the triage team and a decision is made based on clinical need. Our team have a priority list that has been decided by Senior GP’s which is used for the basis of making decisions. We will also consider whether you have previously seen a Nurse Practitioner for the same matter and whether this should be escalated to a GP. We aim to keep continuity of care however this may need to be balanced with the urgency of your medical request. We will continue to monitor the new system on both a weekly and monthly basis and will make adaptations where required.

 

Bushloe PPG are looking for new members and would also like any patient suggestions. Please see the suggestions box in reception or the PPG page on the website.

Who will provide my care? Please look at the website homepage for a link that shows  our different staff and what they can do. Our reception team are trained to ask the right questions so they can book you in with the most appropriate clinician.